Refund policy

We want to make sure that you love your order so see below for returns details. 

Personalised Returns

We make all of our personalised products on a made-to-order basis. Due to the personalised nature of these products, we don’t typically accept returns. However, if you're not 100% happy with your order, get in touch within 30 days of your order date and we'll make it right. Contact us here 

All other Returns

If you don't quite love your order you have 30 days to return your unpersonalised items. Returns are completely free and organised through our contact page here 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us here

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.